Contact
One inbox, read by a person
Support, press, partnerships, or something about your storefront that needs a human. Write to hello@phyrne.app and you will hear back within a working day, usually sooner.
Where to write
It is all one address. Put the subject in the subject line and it gets to the right person faster.
Help with your storefront
An order gone wrong, a payout that has not landed, a licence you need changing. hello@phyrne.app
Your application
A question about applying, or an answer you want to add after submitting. hello@phyrne.app
Conduct and safety
Report anything a member has done, on the platform or at a gathering. This one is read first, every day. hello@phyrne.app
Partnerships
Venues, studio buildings, festivals, fairs, suppliers, and anyone who wants to host a gathering. hello@phyrne.app
Privacy and your data
Your information, or closing an account. hello@phyrne.app — or read the privacy policy.
What to expect
A working day, and a person who has read the thread
No ticket numbers, no bot with a name, no first reply that asks you to describe the problem again. Anything about conduct goes to the front of the queue and is answered the same day.
If you are reporting a member, say so plainly and send whatever you have. You will not be asked to justify making the report, and nothing goes back to the person you reported with your name on it.
Say what you make and what you came for
An application is the fastest way to get a proper answer out of us.